Patient Rights & Responsibility

Because of our belief in the dignity and value of the person, Regional Medical Center reaffirms our mutual rights - yours as a patient and ours as providers of your healthcare.

Patients have the right to:

  • Access treatment without regard to race, color, creed, culture, age, national origin, religion, sex, gender identity, sexual orientation, disability, or sources of payment.
  • Expect RMC to give them necessary health services to the best of its ability.  Treatment, referral, or transfer may be recommended.  If transfer is recommended or requested, the patient will be informed of the risks, benefits, and alternatives.
  • Ensure the patient’s right to have a family member or representative of his/her choice and his/her own physician/provider notified promptly of admission to the hospital.
  • Considerate and respectful care including personal privacy in receipt of care.
  • Assurance of reasonable safety within the facility.
  • Knowledge of the name of the physician/provider who has primary responsibility for coordinating the patient’s care and the names and professional relationships of the physicians and healthcare providers who may provide consultation.
  • Receive information from the physician/provider about the illness, diagnoses, the course of treatment and the prospects for recovery, in terms that he/she can understand.
  • Receive as much information about any proposed treatment or procedure as needed in order to give informed consent or to refuse the course of treatment to the extent authorized by law. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved in the treatment, alternate course of treatment or non-treatment, and the risks involved in each, and to know the name of the person who will carry out the procedure or treatment.
  • Participate actively in decisions regarding his/her medical care program.  Case discussion, consultation, examination, and treatment are confidential and should be conducted discretely. The patient has the right to be advised as to the reason for the presence of any individual.
  • Assessment and reassessment of pain by professional staff and be educated regarding current methods of pain relief and/or management.
  • Be free from unnecessary restraint or seclusion for purposes of discipline, convenience, punishment, retaliation, or coercion.
  • Confidential treatment of all communications and records pertaining to care and stay at RMC.
  • RMC will ensure that access to all information regarding individuals is limited to those designated by law, regulation, and policy, or duly authorized as having a need to know.  No unauthorized access or dissemination is permitted.
  • Know if RMC has relationships with outside parties that may influence treatment and care. These relationships may be with educational institutions or other healthcare providers or insurers.
  • The patient will not be transferred until the receiving institution agrees to accept the patient.
  • Reasonable responses to any reasonable request made for services within the hospital capacity and to the extent permitted by law.
  • Leave RMC even against the advice of the physician/provider.
  • Reasonable continuity of care and to know in advance the time and location of reappointment as well as the physician/provider providing care.
  • Be advised if RMC or personal physician/provider proposes to engage in or perform human experimentation affecting the patient’s care or treatment.  The patient has the right to refuse to participate in such research projects.
  • Be informed by the physician/provider, or a delegate of the physician/provider, of the continuing healthcare requirements following discharge from RMC.
  • To receive a copy of a reasonably clear and understandable itemized bill and upon request, to have the charges explained.
  • Be informed on the grievance process and follow-up.
  • Know which hospital rules and policies apply to patient conduct.
  • Have all patient’s rights apply to the person who may have legal responsibility to make decisions regarding medical care on behalf of the patient.
  • To request the services of a specialist at their own expense.
  • Review their medical record and have information explained, except when restricted by law, upon signing an Authorization for Release of Patient-Identifiable Health Information form.
  • The patient has the right to formulate advance directives and have hospital staff and practitioners who provide care in the hospital comply with these directives. Patients will be provided appropriate information and forms upon request.

Visitation

  • Each patient has the right, subject to his/her consent to receive the visitors whom he/she designates including, but not limited to, a spouse, a domestic partner (including same sex partner), another family member, or a friend and his/her right to deny or withdraw consent at anytime.
  • RMC will not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender, identity, sexual orientation, or disability.  For infection prevention purposes, RMC may refuse the right of visitors to patient care areas during the cold/flu season.
  • All visitors will have full and equal visitation privileges consistent with patient preferences.
  • RMC will impose appropriate and reasonable restriction on limitations on visitation when visitation would interfere with the care of the patient and/or care of other patients. Examples of this may include:

    -    Existing court orders restricting contact of which RMC is aware
    -    Disruptive, threatening, or violent behavior of any kind
    -    Limitation on the number of visitors during a specific period of time
    -    Extraordinary protection because of a pandemic/infectious disease outbreak
    -    Patient/visitor risk of infection by patient/visitor
    -    Patient’s or another individual in a shared room need for privacy or rest
    -    Restricted areas include the Operating Room (OR) Recovery Areas within the Surgery department

Patient responsibilities:

The care a patient receives depends partially on the patient’s own behavior.  Therefore, in addition to these rights, a patient has certain responsibilities as well.  These responsibilities should be presented to the patient in the spirit of mutual trust and respect.

  • The patient has the responsibility to provide accurate and complete information concerning present complaints, past illnesses, hospitalizations, and other matters relating to his/her health.
  • The patient is responsible for making it known whether he/she clearly comprehends the course of medical treatment and what is expected of him/her.
  • Information related to unexpected changes in the patient’s condition need to be reported to RMC staff.
  • The patient is responsible for following the treatment plan established by the physician/provider, including the instructions of nurses and other health professionals as they carry out the physician’s/provider’s orders.
  • The patient is responsible for keeping appointments and for notifying RMC or the physician/provider when unable to do so.
  • The patient is responsible for his/her actions when treatment is refused or physician/provider orders are not followed.
  • The patient is responsible for assuring that the financial obligations of RMC care are fulfilled as promptly as possible.
  • The patient is responsible for following RMC policies and procedures.
  • The patient is responsible for being considerate of the rights of other patients and hospital personnel.
  • The patient is responsible for being respectful of his/her personal property and that of other persons in the hospital.
  • The patient is responsible to express concerns regarding their ability to comply with the proposed treatment and every effort will be made to meet specific needs and limitations.
  • To secure money and valuables by sending them home with family members or putting them in the hospital safe.

Nondiscrimination Policy

As a recipient of Federal financial assistance, Regional Medical Center does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, disability, or age in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by Regional Medical Center directly or through a contractor or any other entity with which Regional Medical Center arranges to carry out its programs and activities.

This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at Title 45 Code of Federal Regulations Parts 80, 84, and 91.

In case of questions, please contact:

Regional Medical Center Section 504 Coordinator
Amy Mensen, MBA, Chief Administrative Officer

563-927-7355