New Medical Record System (Cerner) at RMC

Posted 9/10/2020 in Regional Medical Center

Regional Medical Center (RMC) is in the process of converting to a new electronic health record system (Cerner) across the hospital and clinics. This new system will go live on Monday, September 21. 

“Moving to Cerner will enable us to have all patient information on one system, rather than multiple systems. This will be very beneficial and efficient for our providers and staff, but most importantly, our patients,” states RMC’s Information Technology Manager, Keith Nuehring. “This change will allow for smoother patient flow, staff communication, and stronger continuity of care which will ultimately help make the patient experience at RMC better.”

How will this change the patient experience?

Patients may be asked questions to verify information that they have already given to us in the past. By doing this, it may take more time to register initially. Please be patient with staff as this is a new system for everyone. As a reminder, please remember to bring your current insurance card, medication list, and Medicare card (if applicable).

Patients can expect to see an entirely new patient portal, HealtheLife, when the system goes live. As this transition unfolds, additional features will become available to fully enhance the patient experience. Access to our current patient portal will continue through the end of 2020.

Additionally, with this change to Cerner, patient statements will begin to be processed in-house at RMC for services received on or after 09/21/2020. Services that were received prior to 09/21/2020 will receive statements from our outsource vendor, Clear Healthcare Solutions. For this reason, patients may receive two separate billing statements for some time. Please call 563-927-7405 if you have any billing questions.

Nuehring stated, “We are very excited for this new system and ask everyone to please be patient with staff as this is a transition for everyone. Once fully transitioned to Cerner, this change will be beneficial for our healthcare system and the communities we serve.”