Below are some Frequently Asked Questions regarding emergency services.

When should I seek Emergency Services?

Don’t hesitate to come to the ER if you or a loved one experiences any of the following:

  • Symptoms of a heart attack, including severe chest pain, sweating, and shortness of breath.
  • Profuse bleeding or blood loss that continues even after direct pressure has been placed on the wound.
  • Severe abdominal pain.
  • Sudden dizziness, weakness, loss of coordination, balance, or vision problems, which are signs of stroke.
  • High fever and vomiting that continues nonstop for several hours.
  • Signs of meningitis: severe headaches, neck/joint pain and stiffness, vomiting, high temperature, sensitivity to light (adults); high-pitched whimpering/crying, lethargy, fussiness, restlessness, high fever, vomiting, cold extremities, refusing food, pale or blotchy skin (babies, small children).
  • Seizures lasting longer than five minutes.
  • Injuries occurring from an accident or fall – intense back or neck pain, obvious compound fractures and/or dislocations of bones, deep cuts, and severe burns.
  • If you or a loved one experiences any sign or symptom that feels like an emergency, please come to the Emergency Room.
Who can be with me?

Visitors are limited to two adults. This helps to:

  • Protect your right to privacy and the privacy rights of other patients.
  • Decrease congestion in the room, allowing emergency personnel to move freely and to provide necessary care.

In helping to preserve patient privacy, all visitors must stay in the ER bays and keep the doors and curtains closed.

What happens when I arrive?

Be prepared to answer questions regarding your present illness, as well as current medications, allergies, immunization status, previous diagnosis and surgeries, and any Advance Directives. Information regarding Advance Directives is available at the Emergency/Surgery Registration Desk or by clicking here.

  • MedCards are available at the Emergency/Surgery Registration Desk free of charge to help you keep track of the medicines you take.
  • Be active in the discharge process. Feel free to ask questions or voice any concerns you may have prior to leaving.
I don't have insurance. Can I still have treatment?

YES. Regardless of your ability to make payment, if you have a medical emergency or are in labor, you have the right to receive, within the capabilities of our hospital's staff and facilities:

  • Appropriate medical screening.
  • Necessary stabilizing treatment, including treatment for an unborn child.
  • An appropriate transfer to another facility.

RMC offers a financial assistance program to eligible individuals. Click here for more information and the application or call a Financial Counselor at 563-927-7405.

Click here for additional insurance and billing information.

Who do I call with questions and for care after discharge?
  • Call Regional Medical Center at 563-927-3232 and ask for the ER nurse.
  • Contact your healthcare provider.
  • If you wish to establish a local family healthcare provider with Regional Family Health, please click here for contact information.