Regional Medical Center Receives 5-star Patient Experience Rating

Regional Medical Center Receives 5-star Patient Experience Rating

March 23, 2022 in News, Regional Medical Center

Regional Medical Center (RMC) in Manchester was honored with a five-star patient experience rating from the Centers for Medicare and Medicaid (CMS). Utilizing patient experience surveys through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), RMC is listed as one of the best hospitals in Iowa for patient experience. 

This star rating is based on 10 HCAHPS measures which include nurse communication, doctor communication, responsiveness of hospital staff, communication about medicines, discharge information, care transition, cleanliness of hospital environment, quietness of hospital environment, overall rating of hospital and willingness to recommend hospital. 

“It is humbling to be recognized for the compassion, dedication and efforts made by our staff to ensure our patients are receiving the best quality care while at our facility,” shared Danette Kramer, CEO of Regional Medical Center. “We will continue to work hard to put our patients first and provide excellent healthcare, close to home.” 

RMC is one of nine Iowa hospitals with a five-star patient experience rating. You can see the full list of rated hospitals within the 12 states that make up the Midwest on Becker’s Hospital Review. 

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