No. HealtheLife is completely free for all RMC/RFH patients.
Membership to our patient portal, HealtheLife, is by invitation only.
Who can sign up?
- Patients 13 and older can sign up for their own account.
- Children under 13 can be added to a legal guardian’s account.
How to get an invitation:
- Provide your email address at registration. You will receive an email invitation shortly after. (Please allow up to two business days.)
- Or, CLICK HERE to request an invitation online to set up your account. (Please allow up to two business days.)
Yes. This is called proxy access and allows a parent or legal guardian to log into their personal HealtheLife account to view a family member’s information. How you set this up depends on the patient:
- Children under 13: Can be added directly to their legal guardian’s account. No additional forms are needed.
- Patients 13 and older: Must grant access for authorized individuals to view their records by completing the appropriate authorization form (available in English/Spanish).
- Adult/Elderly Parents: If you are caring for an adult or aging parent, you can gain access to their patient portal. The next step depends on their current health status:
- If your parent can sign for themselves: They must fill out and submit the appropriate authorization form (available in English/Spanish). to grant you access.
- If you are their Legal Guardian or Power of Attorney (POA): You can sign the authorization form on their behalf, but you must make sure a copy of your Durable Power of Attorney for Healthcare or Legal Guardian appointment is on file with our Medical Records department.
- ✉️ Adults sharing an email address: The adult patient who wishes to designate an authorized representative must complete the an authorization form (available in English/Spanish).
Yes. You can securely communicate with your healthcare team directly through the portal. This feature allows you to ask non-urgent questions about medications, clarify lab results, or follow up on recent appointments.
⚠️ Who can you message? To ensure you are connected to the right care team, your selection of providers is limited to those you have had a recent visit with. If a specific provider is not appearing in your drop-down list, it means you do not have a recent appointment history with them.
Yes, but only if their accounts are already linked to yours. To ensure that medical information is placed in the correct person’s file, please follow these steps when messaging about a family member:
- Link the accounts first: Communication about family members is only permitted if you have already set up proxy access and linked their portal account to yours.
- Select the correct person: When you compose a new message, look for the drop-down menu labeled “This message is sent on behalf of”.
- Switch the name: Select the specific family member the message is about before hitting send.
⚠️ Important: Always double-check the “This message is sent on behalf of” field. If you don’t switch the name to your family member, their medical information will accidentally be saved directly into your personal medical record.
Yes. You have two convenient options to pay your bill online:
Option 1: Through your HealtheLife Account
- Log into the patient portal.
- On your Dashboard, select “Pay your bill”.
- Follow the quick series of prompts on the Quick Pay screen to complete your payment.
Option 2: Directly on our Website (No Login Required)
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