Regional Medical Center Transitions To New Patient Survey Company
January 17, 2024 in News, Regional Medical Center
Regional Medical Center (RMC) in Manchester has transitioned to a new patient survey company, NRC Health, at the start of 2024.
Patients may receive an email, text, phone call or survey mailed to their home requesting feedback on their patient experience. The survey takes approximately two minutes and will help RMC learn more about each persons’ experience, preferences, wants and needs.
“We truly value our patients’ honest feedback about the care they receive at our health system,” shared Samantha Cocking, RMC Quality/Education Manager. “Knowing how you feel and what we can improve will help us work within our system to provide the most comprehensive, quality care possible. Thank you in advance for taking our brief survey, if and when you receive one. We want to hear from you.”
RMC will review responses to help improve the patient experience and follow through on any concerns. This partnership with NRC Health is an example of RMC’s dedication and determination in following our mission “dedicated to improving the health of our communities through professional and personalized care.”
Pictured: Sam Cocking, Quality/Education Manager