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November 4, 2022 in
How will I know if my insurance company has paid my bill?
Each insurance company mails an Explanation of Benefits (EOB). This will explain what was paid or not paid by them and why. If there is a balance due, to be paid by you, after the insurance company has paid its portion, we will send you a bill that will indicate the amount that has been paid and any balance you need to pay....
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November 4, 2022 in
How do I follow-up with my insurance company?
Call the insurance company by referencing the phone number on the back of your insurance card. Have your insurance card, date of service, facility name, billed amount, patient name and claim number ready. Ask for the status of the account. If it has been paid, ask when and to whom. If it has not been paid, find out when they expect to pay and if they need anything from you. Write down the information you are given as well as...
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November 4, 2022 in
How do I know if my insurance company will cover services provided by all professionals (i.e. CRNAs, radiologists, pathologists)?
Each professional or specialist needs to contract individually with insurance companies. Check with your insurance company or employer about coverage prior to receiving services....
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November 4, 2022 in
How do I know if my insurance company will cover my visit or certain services?
Medically necessary, preventive care and appropriate services may not be covered by your insurance company. There are many different insurance plans. Typically our staff does not know whether a specific service will be covered. Refer to your insurance handbook or call your insurance company with questions prior to your appointment. That phone number can be found on the back of your insurance card....
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November 4, 2022 in
Do I need to let my insurance company know that I’m going to be in the hospital?
You should check with your insurance company or employer to determine notification requirements and what is or is not covered by your insurance plan. There are many different insurance plans. Typically our staff does not know whether a specific service will be covered....
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November 4, 2022 in
Will you file worker’s compensation, motor vehicle accident or medical liability claims for me?
Yes. We will bill any of these claims as long as you provide us with the correct information. Please file a “First Report of Injury” with your employer....
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November 4, 2022 in
Why should I bring my insurance card and a picture ID with me to my appointment?
A copy of your insurance card, picture ID and the forms you will sign at registration are needed to file a claim to your insurance company. Without correct and complete information, your insurance company cannot pay for your visit....
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November 4, 2022 in
What if I have no insurance or a high out-of-pocket expense?
Regardless of your ability to pay, RMC will perform medically necessary services. Financial assistance is available to those eligible. If you are not covered by commercial insurance, Medicare or Medicaid, you may be asked to make a minimum payment at the time of service depending on what services you receive. For remaining balances due, a statement will be sent to you after you are discharged. Your payment or payment arrangements should be made when you receive this statement....
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November 4, 2022 in
What does in-network mean?
To receive full insurance benefits, some insurance companies will require patients to receive services from an “in-network” or “participating provider”. Contact your insurance company and ask them if Regional Medical Center, Delaware County Memorial Hospital, Regional Family Health or Regional Medical Home Care is in their network. If they do not find us in their “in-network” system by any of the above names contact us....
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November 4, 2022 in
What if I get more than one bill?
Depending on the services you received, you may receive several different bills. RMC will send you a bill for hospital services. Certain tests or procedures may be billed by a separate professional for interpretation services such as a radiologist, pathologist, your personal healthcare provider or a specialist that you may have seen in our clinic....
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November 4, 2022 in
How can I get a copy of my bill?
Contact us to request a copy of your bill. If leaving a voice message or sending an email, please include the account number from your statement....
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November 4, 2022 in
When do I become responsible for my bill?
Co-payments are due at the time of service, if known. Charges will be sent to your insurance carrier. Any remaining balance will then be sent to you. If you do not have insurance, a small percentage may be requested at the time of service....
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